At MOOZAN, we are committed to making sure your order reaches you safely and efficiently.
UK Delivery
We currently deliver to addresses within the United Kingdom.
Delivery options, estimated delivery times and any applicable delivery charges will be displayed at checkout before you complete your purchase.
Once your order has been dispatched, we will provide tracking information where available.
Order Processing
Orders are normally processed within [X] working days.
Once dispatched, delivery is normally expected within [X–X] working days, depending on your location and the delivery service used.
Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our control.
Large or Heavy Products
Some MOOZAN products are larger or heavier than standard parcels and may require specialist delivery.
For these products:
- Delivery may require a suitable access route.
- Someone may need to be available to receive the order.
- Delivery may be arranged separately from other products in your order.
- Additional delivery information may be provided after your purchase.
Please ensure the delivery address and contact details provided at checkout are accurate.
Delivery Delays
If your delivery is delayed, please contact us and we will work with the delivery provider to investigate the issue.
MOOZAN is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, transport disruption or other unforeseen events.
Damaged Deliveries
Please inspect your package when it arrives.
If your product appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of:
- The product
- The packaging
- Any visible damage
We will assess the issue and work with you to provide an appropriate solution.
Contact
For delivery enquiries:
Email: [support@moozan.co.uk]