MOOZAN respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.
Privacy information should explain, among other things, why personal information is processed, what information is collected, how long it is retained and who it may be shared with.
Information We Collect
Depending on how you interact with MOOZAN, we may collect:
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order details
- Payment-related information
- Customer service communications
- Website usage information
- Marketing preferences
We do not normally store your full payment card details. Payments are processed through our payment providers.
How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Take payment
- Provide customer support
- Manage returns and refunds
- Handle warranty enquiries
- Respond to questions
- Improve our website and products
- Prevent fraud and protect our business
- Send marketing communications where permitted
- Meet legal and regulatory obligations
Marketing
If you subscribe to our marketing communications, we may send you information about MOOZAN products, offers, news and updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us.
Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember your preferences
- Maintain your shopping basket
- Understand website usage
- Improve performance
- Measure marketing and advertising effectiveness
Where required, we will request your consent before using non-essential cookies.
Sharing Your Information
We may share relevant information with trusted third-party service providers where necessary to operate our business.
These may include:
- Payment providers
- Delivery and fulfilment providers
- Website and ecommerce providers
- Email and marketing platforms
- Customer support providers
- Fraud prevention services
- Professional advisers
- Government or regulatory authorities where legally required
We do not sell your personal information.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, warranty and customer service requirements.
Retention periods may vary depending on the type of information and the reason we hold it.
Your Rights
Depending on the circumstances, you may have rights relating to your personal information, including rights to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion
- Object to certain processing
- Request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
Privacy information should be provided in clear, accessible language and at the time personal data is collected.
Contact Us
If you have questions about this Privacy Policy or how we use your information:
MOOZAN
Email: [privacy@moozan.co.uk]
Address: [REGISTERED BUSINESS ADDRESS]