Shipping Policy

Last Updated: September 7, 2026

At Moozan, we want your order to arrive safely and reliably. Please review the shipping information below before placing your order.

Shipping Time

We currently offer shipping with an estimated delivery time of:

14–21 business days

Delivery times may vary depending on the destination, customs clearance, carrier delays, weather, or other circumstances outside our control.

Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow additional time for order processing before your package is shipped. Once your order has been dispatched, you will receive shipping information when tracking is available.

Tracking Your Order

When tracking information is available, we will provide it to you so you can follow your shipment.

Please note that tracking updates may take some time to appear after the package has been dispatched.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable customs charges, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Moozan is not responsible for delays caused by customs clearance.

Shipping Delays

While we work to ensure your order arrives within the estimated timeframe, unexpected delays can sometimes occur due to:

• Customs processing

• Carrier delays

• Severe weather

• Holidays or peak shipping periods

• Incorrect or incomplete delivery information

• Other circumstances outside our control

If your order has not arrived after the estimated delivery period, please contact us and we will help you investigate the shipment.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the package and product.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

Contact Us

If you have any questions about your order or shipping, please contact Moozan through the contact information provided on our website.

Thank you for choosing Moozan.